Agreement
By requesting a quote, leaving a device for service, or using this website, you agree to these Terms of Service. If you do not agree, please do not use our services. For shop questions, call (786) 589-3441 or visit our contact page.
Who we are
Star Phone Fix is an independent repair shop at 405 W 29th St, Hialeah, FL 33012. We are not an Apple Authorized Service Provider or an official service center for any manufacturer unless we clearly state otherwise for a specific job.
Services
We repair phones, tablets, computers, wearables, game consoles, and related electronics as described on our services pages. Availability of parts and turnaround times can vary by model and condition. Some devices may be uneconomical or unsafe to repair; we will tell you when that is the case.
Diagnosis and quotes
We diagnose first, then provide a personalized quote before paid repair work begins (unless you already approved a specific scope). A quote covers the described issue and parts discussed. If we find additional damage during the job, we will contact you before proceeding with extra work when practical.
Estimates are not a guarantee that a device can be restored to like-new condition. Water damage, prior repairs, and manufacturing defects can limit results.
Authorization and ownership
By leaving a device, you confirm you are the owner or have authority to authorize service. You are responsible for unlocking the device, providing passcodes needed for testing when requested, and removing accessories you want to keep unless we ask you to leave them.
Data, backups, and accounts
Please back up your device before service when possible. Repair and testing can involve power cycles, part swaps, or software steps that may affect data. Star Phone Fix is not responsible for loss of data, media, settings, or accounts. Remove SIM cards, memory cards, and cases if you prefer to keep them separate.
Parts and quality
We select parts appropriate for the repair and will explain options when quality tiers matter (for example, screen grades). After-market parts can differ from original manufacturer parts in features or appearance. Any workmanship or parts assurance we offer will be explained at the counter for your specific repair.
Payment and abandoned devices
Payment is due as agreed when service is completed unless we arrange otherwise. Devices left beyond a reasonable pickup window after we notify you that work is finished may be treated as abandoned under applicable Florida law and shop policy after additional notice attempts. Ask us about current pickup timelines when you drop off.
Warranty and limits
If we provide a limited warranty on a specific repair, it covers the stated part and labor for the stated period under normal use. It typically does not cover new accidental damage, liquid damage after pickup, software issues unrelated to the repair, or problems caused by another shop’s work. Manufacturer warranties may be affected by third-party repair; check your device maker’s policy.
Limitation of liability
To the fullest extent allowed by law, Star Phone Fix is not liable for indirect, incidental, or consequential damages, including lost profits or data. Our total liability related to a repair is limited to the amount you paid us for that repair. Some limits may not apply where prohibited by law.
Website content
Site content is for general information. Service descriptions may change. Insights articles are editorial and are not a substitute for an in-person diagnosis.
Governing law
These terms are governed by the laws of the State of Florida, without regard to conflict of law rules. Disputes will be handled in courts located in Miami-Dade County, Florida, unless applicable law requires otherwise.
Changes
We may update these Terms of Service. The “Last updated” date will change when we do. Material changes apply to services requested after the update is posted.
Contact
Star Phone Fix · 405 W 29th St, Hialeah, FL 33012 · (786) 589-3441 · Contact page
Related: Privacy Policy